Ana Zorrilla, a Certified Animal Welfare Administrator, has served as Chief Executive Officer (CEO) of the Louisiana SPCA since November 2007.  Prior to becoming CEO, Zorrilla joined the Louisiana SPCA in 2006 as Director of Development. Notably in 2008, Zorrilla led the organization through Hurricane Gustav and the first successful evacuation of companion animals with their pet owners from an American city. She currently serves on the Board of Directors of The Association for Animal Welfare Advancement (formerly SAWA). ​


In 2012, Zorrilla became the first person in Louisiana (and one of less than 100 professionals in the country) to successfully complete the Certification of Animal Welfare Administrators (CAWA).  Zorrilla has served as a panelist at several conferences, including HSUS Animal Care Expo, PetHealth’s CEO Roundtable, SAWA’s Management Conference, and keynote speaker at the 2014 PetPoint Summit.  In 2015, she served as a panelist on the 10K Panel: Creating a Culture of Preparedness, commemorating the 10 year anniversary of Hurricane Katrina.

Zorrilla has attended the Executive Certification Program in Nonprofit Leadership at the Center for Nonprofit Leadership of George Washington University.  She is a Graduate of the 2013-2014 Class of the New Orleans Regional Leadership Institute.  She is also a member of the 2014 Class of Young Leadership Council Role Models.  Previously, she has been the recipient of New Orleans Magazine’s People to Watch 2008 and as one of 50 honorees for New Orleans’ City Business’ Women of the Year 2009.

A New Orleans native, Zorrilla graduated from Loyola University in New Orleans with an undergraduate degree in English Literature and Secondary Education and went on to receive her Masters in Educational Administration from the University of New Orleans.


Topic: ​Building your Business through Community Partnerships

Leveraging relationships to achieve the best outcome for everyone





Paul Mundell currently serves as head of animal behavior for Companion Labs, a venture backed technology firm that uses advanced sensing technology to capture and shape animal behavior, where he develops, tests and applies strategies and protocols to shape and build a wide variety of behavioral responses. From 2014 through 2017, Paul was the CEO of Canine Companions for Independence, a national nonprofit organization that breeds, raises, and trains assistance dogs for people with disabilities. Prior to becoming CEO, Paul led Canine Companions' program as the National Director of Canine Programs for almost 20 years. In addition to his work at Canine Companions, Paul has consulted with the United States Marine Corps (USMC) assisting in a project to develop specialized search dogs that will remotely detect improvised explosive devices in a tactical environment. He also provided the USMC with expertise in the selection, training, conditioning, and deployment of dogs for this purpose. Paul is also recognized as an expert in dog behavior in both state and federal courts, and serves as a consultant to working dog organizations. Currently Paul serves as the President of the Board of the International Working Dog Breeding Association.


Topic: ​Deciphering Canine Signals


​Knowing how to break up a fight has value; knowing how to decipher K9 body language to avoid a fight - priceless.

For information on our Keynote and the rest of our speakers, see

Speaker page 1 (Keynote and A - J)


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Brian Linning

 Linning Associates

Bark ‘N’ Town Pet Resort and Day Spa


The technology continuum…where does your business stand?​​​

Owners of Dog Daycares

Robert “Bob” Thompson entered the Insurance Industry in 1974 and has been the President of the Governor Insurance Agency and its affiliates since 1991. Bob continues to oversee the full-service operations on a daily basis while continuing to design and develop specialized coverage within the Pet Services Industry. In 1986, Bob designed the Professional liability and specific animal coverages for the Pet Services Industry as well as most recently developed and designed the coverage to protect facilities against losses caused by Canine Cough. This Canine Cough coverage is an industry exclusive for the Governor Agency. Throughout the years, Bob has also developed specialized coverage packages for the Mobile Grooming Industry, specifically in 1998, to provide coverage for the specialized conversion of a mobile unit in addition to coverage for the Loss of Income for Mobile Groomers should their Van or trailer become damaged or destroyed.

Governor Insurance provides comprehensive coverage packages for the Pet Services Industry at very competitive and affordable prices. Bob and his staff take pride in their availability, service, knowledge and the one on one attention they offer to their clients.​


Topic: How to Avoid Having a Bad Day!


​60 minutes to $ave you from Disaster.




Robert Thompson

President, Governor Insurance Agency​


How to Avoid Having a Bad Day!​

DeDe Lally and Clayton Jones, a boyfriend and girlfriend duo, are business partners and owners of Pups & Pals Pet Lounge, LLC in Austin, Texas. DeDe graduated from the University of Texas at Austin with a Bachelor of Arts in Psychology and went on to pursue a Graduate Degree in Counseling Psychology. Clayton graduated from Texas State University with a Bachelor’s degree in Business Administration and minor in Mass Communications.

While working in sales and attending Grad School, DeDe had an epiphany and realized that listening to other people’s problems all day did not sound like a very fun career choice! She decided to leave Graduate school and pursue a career that would bring her JOY—something she considered a key ingredient to a healthy career. Clayton always had a lifelong dream of being an entrepreneur, so he needed very little convincing to join DeDe and make their dream a reality.

DeDe & Clayton opened their first location, Pups & Pals – South Park in November 2016. In less than two years of business, they opened their second location, Pups & Pals – Oak Hill, in October 2018.  At Pups & Pals they offer dog daycare and overnight lodging. At only 3 years in the business they employ 20+ employees, care for 100+ dogs per day, and are on pace to hit 7 figures in annual sales for Year 4.  They are already discussing location number three…


​Topic: #Systemizing & #Prioritizing Social Media – It’s not an After Thought

Make social media presence and engagement a priority—a key component of your business model. Develop a system of incorporating social media into the daily routine of dog daycare operation, and delegate the social media tasks to employees. Make your business shine on social media, attract new clients, keep current clients engaged and happy, all without even thinking about it. If your social media presence for your business is already strong, they will show you ways to kick it up a notch and take it to the next level. Learn how to make fun and entertaining daily videos with dog daycare footage and music and post them in under 10 minutes! 

Speakers

Pg. 2 (J - Z)

Paul Mundell

​Head of Animal Behavior, Companion Labs Inc.


Deciphering Canine Signals

The ODD Ball 2020 

January 20 - 23

Doubletree by Hilton, New Orleans

Ashley Sorrells

SCORE


​​How to Manage Your Boss

​Ana Zorilla, CAWA
Chief Executive Officer, Louisiana SPCA 


​Building your Business through Community Partnerships 

Ashley Sorrells is a Certified Professional (SHRM-CP) with the Society of Human Resources Management as well as a designated Professional in Human Resources (PHR) with the Human Resources Certification Institute and holds a Master’s degree in Industrial/Organizational Psychology. Since 2011 she has worked with small, local companies as well as large, global companies and in various industries including insurance, manufacturing, and construction. She enjoys helping organizations meet the demands of their people through HR best practices, is a self-proclaimed HR fangirl, and enjoys staying up to date on the latest trends in the HR field.


Topic: How to Manage Your Boss


​Manager Breakout session with specific tools to "manage up" and improve the relationship between owner and manager.





Brian is the owner of two successful small businesses, father of 4 (Aubrey, Grace, Noah and Abigail), husband to an amazing woman Beverly, technical communicator, and President of the Wauconda Area Chamber of Commerce. He lives and works in Wauconda, IL (NW Suburbs of Chicago), dog lover, grew up in Chicago, loves technology, handyman, music lover, admires Frank Lloyd Wright buildings and Prairie Style design, inventor, food show and restaurant lover, spunky, clever, professional, out-of-the-box and big picture thinker, past hobbies include fishing, model trains, video games, pin ball, and wood working.

Bark ‘N’ Town offers overnight lodging, professional grooming and enriching daycare services.  The Linning family has owned and operated Bark ‘N’ Town for over 32 of the 70 plus years that it’s been operating. 


Linning Associates is an established technology consulting firm that focuses on “business improvement solutions”.  Computers, networking support, telephony solutions, national carrier data services (Comcast, AT&T, Verizon, Nextiva, as just a view of the vendor’s services we offer), and business security consulting.


​Topic: The technology continuum…where does your business stand?

Crawling? Walking? Running? When it comes to technology, where does your business stand?

Is your technology running you? Helping you manage your business? Giving you vision and clarity on the pulse of your business?

Technology isn’t just computers, phones, and software.  It’s information systems, data analysis, business procedures, and human communication in addition to the stuff we usually recognize as technology.

First you need to determine your current status or location on the continuum.  Assessing your current “technology” will give you a baseline view of your status.

Next you need to decide where to go or if you need to go forward.  Does my business need to move forward to achieve our goals?

Finally, what are the steps to get to the next level.  Building a plan is essential to a successful outcome.

DeDe Lally and Clayton Jones

Pups & Pals Pet Lounge, LLC

​​

#Systemizing & #Prioritizing Social Media – It’s not an After Thought